Live chat support
A chat on your store, answered by the AI for routine questions and by agents for the rest.
- Answered where it is asked
- One history per customer
- You set the boundary
Services
Quality assurance & reporting
Every reply scored for accuracy, policy, tone and resolution, and agents coached on the results.
How AI Active Support solves it
Quality assurance & reporting
Every reply is scored for accuracy, policy, tone and resolution. Your dashboards show why customers contact you, and what is getting worse.
Quality is measured on every reply, and support conversations become data your whole business can use.
Scored replies: Accuracy, policy, tone and resolution for every reply, per agent and per conversation.
Human review: A team lead reviews a sample every week and coaches agents on it.
Support intelligence: Rising problems, the products and carriers behind them, sentiment and returns week by week.
Workflow
How it works.
- 01
Score
Each reply scored on four dimensions.
- 02
Review
A team lead reviews a sample and the lowest scores.
- 03
Coach
Agents and your playbook improve from the findings.
- 04
Report
A weekly briefing on reasons for contact and problems.
Reply under reviewQuality review
Hi, your parcel is delayed. It should arrive soon, sorry about that.
Team lead feedback
Good tone. Next time, give the new delivery date from the tracking and add the link: “soon” leaves the customer guessing.
Coaching note to the agent
Behind the scenes
- Reply picked for reviewPart of the weekly sample, plus the lowest scores
- Scored on four criteriaAccuracy · policy · tone · resolution
- Checked against the factsTracking said: delivery expected Friday
- A team lead reviews itConfirms the scores and writes a coaching note
- The agent gets the feedbackScores and notes visible to you in the portal
AI Verified store data PersonSample data
AI and people
Who does what.
The AI
- Classifying reasons for contact
- Detecting sentiment
- Spotting rising problems
A person
- Reviewing replies and coaching agents
- Rating conversations yourself, if you want
- Deciding what to fix in your store
In your portal
Everything visible to your team.
Every conversation, every AI decision and its sources, approvals, quality scores and your running bill.
Analytics · support intelligence
Rising problems
- Damaged item
- Shipping delay
- Wrong item
Products behind problems
Glass candle, 300 g Damaged item
Delivery problems by carrier
Carrier A Shipping delay
Illustration with sample data. Real dashboards show your own counts; no customer is identifiable in them.
Features
What is included.
- Quality scores per agent and per conversation
- Customer satisfaction ratings
- Service levels against your targets
- Rising problems and the products behind them
- Delivery problems by carrier
- AI cost per conversation and per resolution
Benefits
What changes for your store.
- Quality you can verify
- Scores and the conversations behind them, in your portal.
- Problems found early
- A product or carrier causing trouble shows up in the trends.
- Counts, not people
- Dashboards show counts; no customer is identifiable in them.
Pricing
Conversations included every month.
AI Support from €49 / month, AI + Human Support from €349 / month, each with a volume of conversations included, then a price per resolved conversation. A conversation reopened within 72 hours is billed once.
Can we rate conversations ourselves?
Yes. Your team can read every conversation and add its own rating.
Is any customer identifiable in the reports?
No. Dashboards show counts; no customer is identifiable in them.
What is in the weekly briefing?
Top reasons for contact, product and delivery problems, and service levels.
Related services
Book a free demo
Let’s look at your real tickets.
In 30 minutes we go through a sample of your conversations, show which ones the AI could answer and which need a person, and give you a price.