Pricing
Pay for resolved conversations, not for idle seats.
AI Support, then our agents when you need them. Conversations included every month, no setup fee, month to month with 30 days’ notice. Prices exclude VAT.
Our main offer
AI Support
The AI answers on your chat and email; your own team handles escalations in the AI Active Support inbox.
AI Starter
€49 / month€44.10 / month billed yearly, 10% off
50 AI resolutions included, then €0.89 each · unlimited team seats
- Shopify order lookups
- Website chat and email
- AI answers in French, English, Spanish and Arabic
- Unlimited team seats
- Escalations to your own team in the inbox
- Add our human agents at any time
AI Growth
€249 / month€224.10 / month billed yearly, 10% off
350 AI resolutions included, then €0.79 each · unlimited team seats
- Shopify order lookups
- Website chat and email
- AI answers in French, English, Spanish and Arabic
- Unlimited team seats
- Escalations to your own team in the inbox
- Add our human agents at any time
AI Scale
€690 / month€621 / month billed yearly, 10% off
1,200 AI resolutions included, then €0.69 each · unlimited team seats
- Shopify order lookups
- Website chat and email
- AI answers in French, English, Spanish and Arabic
- Unlimited team seats
- Escalations to your own team in the inbox
- Add our human agents at any time
Offer
AI + Human Support
The AI answers routine questions; our trained agents handle refunds, complaints and everything that needs a person.
Essentials
€349 / month€314.10 / month billed yearly, 10% off
150 conversations included, then €0.85 per AI resolution · €2.20 per agent resolution
- Everything the AI does
- AI Active Support agents Mon–Sat, 10 hours a day
- 1 language
- Weekly briefing
Growth
Recommended€890 / month€801 / month billed yearly, 10% off
500 conversations included, then €0.75 per AI resolution · €1.95 per agent resolution
- Everything in Essentials
- Agents 7 days a week, 14 hours a day
- 2 languages
- Named team lead
- Monthly playbook review
24/7 Managed
From €4,500 / monthFrom €4,050 / month billed yearly, 10% off
4,000 conversations included, then €0.75 per AI resolution · €1.75 per agent resolution
- Every channel, around the clock
- Named account manager
- All languages we cover
- Quote on request
Compare
AI Support or AI + Human Support?
Both run on the same AI, inbox and portal. The difference is who handles what the AI should not: your own team, or ours.
| Feature | AI Support | AI + Human Support |
|---|---|---|
| Starting price | €49 / month | €349 / month |
| Included every month (entry plan) | 50 AI resolutions | 150 conversations |
| Above the included volume | €0.89 per AI resolution | €0.85 per AI resolution · €2.20 per agent resolution |
| Routine questions (order status, delivery, policies) | Answered by the AI | Answered by the AI |
| Refunds, complaints and everything that needs a person | Your own team, in the AI Active Support inbox | Our trained agents, within the limits you set |
| Agent hours | Your team’s hours | From Mon–Sat, 10 hours a day, up to around the clock |
| Website chat and email | ||
| Shopify order lookups | ||
| AI answers in | French, English, Spanish, Arabic | French, English, Spanish, Arabic |
| Weekly briefing | ||
| Named team lead | From Growth | |
| Move to the other offer | Add our human agents at any time | Switch to AI only at any time |
Key facts
Last updated
- What we do
- Outsourced customer service for e-commerce brands: AI answers routine questions from your store data and policies; trained agents handle refunds, complaints and anything that needs a person.
- Who it is for
- Online stores, Shopify first, that answer customers by chat and email.
- Where
- Worldwide, in French and English first (France, Belgium, Switzerland, Canada, the United Kingdom and the United States).
- Languages
- French, English, Spanish, Arabic
- Channels
- Website chat and email, connected natively; other channels logged by agents in the same inbox.
- AI Support
- From €49 a month excl. VAT, 50 AI resolutions included; escalations go to your own team.
- AI + Human Support
- From €349 a month excl. VAT, 150 conversations included; our trained agents handle escalations.
- What the AI does
- Answers routine questions (order status, delivery, policies) with its sources, and drafts the rest for a person.
- What the AI never does alone
- Refunds, cancellations, address changes, damaged or missing items, payment issues and complaints: 12 topics always go to a person.
- Contract
- No setup fee · month to month, 30 days’ notice · live in about 5 business days
- Data
- GDPR: data processing agreement available; database hosted in the EU (Supabase (AWS eu-west-1, Ireland)).
- Phone
- AI phone support is in early access only.
Estimate
What would AI + Human Support cost you?
Move the sliders. The AI share depends on your catalogue and policies, and grows as the knowledge base improves. We measure it on your real tickets during the first month.
- Essentials€2,407.75 / month
- Growth€2,240 / month
- 24/7 Managed€4,500 / month
AI Support plans are not compared here: they exclude agent work, which your own team handles.
* Estimate excluding VAT and peak-season surcharge (+20% on agent resolutions from 20 November to 31 December). For comparison, covering one seat 24/7 in-house takes about five full-time employees (168 hours a week).
What counts as a resolved conversation?
A conversation resolved with an answer. Conversations marked as spam and conversations without a reply are not billed.
What counts as an AI vs agent resolution?
An AI resolution is a conversation closed with an answer written and sent by the AI alone. An agent resolution is one where an agent sent an answer, even when it started from an AI draft.
What happens to unused included conversations?
They do not roll over: each plan includes its volume for the month, and conversations above it are billed at the plan’s AI and agent prices.
What if the customer writes again?
If they write within 72 hours, the first resolution is cancelled: you pay once for the whole conversation.
Can I start with AI only and add agents later?
Yes. Start on an AI Support plan with your own team answering escalations, then move to AI + Human Support when you want our agents. Your settings and history stay as they are.
Can we cap the bill?
Yes. Set a monthly spending cap in your portal; you are alerted at 80% and 100%, with a live estimate at any time.
Is there a peak-season price?
Agent resolutions cost 20% more from 20 November to 31 December. AI resolutions do not change.
Is there a discount for paying annually?
Yes: 10% off when you prepay a year. Annual plans are invoiced once a year; talk to us to set it up.
Book a free demo
Let’s look at your real tickets.
In 30 minutes we go through a sample of your conversations, show which ones the AI could answer and which need a person, and give you a price.