Integrations
Connected to your store. Read-only by design.
AI Active Support reads your Shopify orders so every answer is based on real data. It never writes to your store.
What connects today
Honest about what is native.
- Connected
Shopify
Read-only access to orders, their items and their tracking. Orders stay in sync through Shopify webhooks; Shopify’s privacy requests are handled automatically.
- Connected
Website chat
One script tag on your store. You can restrict it to your own domains.
- Connected
Email
Forward your support address to a private inbound address. Replies go out from your brand.
- Partial
WooCommerce
Supported with your knowledge base and our agents. Automatic order lookups are not available yet.
- Logged by agents
WhatsApp, Instagram, Messenger, SMS, phone
Not connected natively: agents log these conversations in the inbox so they share one history.
- Early access
Phone (early access)
An AI phone line with a local number and call transcripts in the inbox. Not available yet: book a call to join the early access.
#3842
2 items · €64.00
- Payment
- Paid
- Fulfilment
- Shipped
- Carrier
- In transit
- Expected
- Thursday
Read-only access
read_orders
Refunds and order changes are made by a person in your Shopify admin, never by AI Active Support.
Illustration with sample data.
Can AI Active Support refund an order in Shopify?
No. The access is read-only by design. Refunds and order changes are made by a person in your Shopify admin.
What happens when we disconnect the store?
Order lookups stop and the store token is deleted. If you uninstall the app from Shopify, we are notified and disconnect automatically.
Is the store token stored safely?
It is encrypted at rest and only used by the server; nobody can read it from the portal.
Book a free demo
Let’s look at your real tickets.
In 30 minutes we go through a sample of your conversations, show which ones the AI could answer and which need a person, and give you a price.