Subprocessors
The companies AI Active Support relies on to run the service and that may process your customers’ data on our behalf. Each is bound by a data processing agreement.
| Company | Purpose | Data | Location |
|---|---|---|---|
| Vercel Inc. | Application hosting and delivery | All data passing through the application (requests, responses) | Vercel, Dublin, Ireland |
| Supabase Inc. | Database, authentication and file storage | All stored data: accounts, conversations, customers, orders, files | Supabase (AWS eu-west-1, Ireland) |
| OpenRouter, Inc.Only when the feature is used | Routing AI requests to model providers that do not retain prompt data | Message text and knowledge excerpts, with personal details masked | United States |
| Email delivery provider | Sending replies, notifications and account emails | Recipient address, subject and message text | Named in the DPA |
| Stripe Payments Europe, Ltd. | Subscription billing for AI Active Support clients | Billing contact and company details. Card data goes to Stripe only | Ireland (EU), with transfers to Stripe, Inc. (United States) |
| Cloudflare, Inc. (Turnstile)Only when the feature is used | Bot protection on the public contact forms | Technical browser signals of website visitors | Global network |
Our own team
AI Active Support agents may work from outside the European Union and access client data only through the portal, with the role their client gave them. Transfers outside the European Union are covered by the European Commission’s standard contractual clauses.
Services you connect
These are your own providers, connected and controlled by you. Data flows between them and AI Active Support only for the features you enable:
- Shopify
- Meta (WhatsApp, Instagram, Messenger)
- Your own email mailbox (forwarding)
Changes
We inform clients before adding or replacing a subprocessor, so they can object. To be notified, or for a copy of a subprocessor’s terms, write to contact@aiactivesupport.com.
Last updated: 10/11/2026