Refund policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle handles refunds. This policy applies to every purchase: subscriptions, usage above the plan and prepaid credits.

1. 30-day refund

If the service is not right for you, you can ask for a full refund of any payment within 30 days of that payment, no questions asked. This covers the first payment of a subscription as well as every renewal, every credit purchase and every usage charge.

2. How to ask for a refund

Go to paddle.net, look up your order with the email address used at checkout, and request the refund. You can also reply to Paddle’s receipt email, or write to us at contact@aiactivesupport.com: we pass the request on to Paddle.

The refund goes back to the original payment method, usually within 5 to 10 business days depending on your bank. A refunded subscription is stopped.

3. Cancellation

You can cancel at any time from the Billing page of the portal or from Paddle’s customer portal. Cancellation takes effect at the end of the period already paid, and no renewal is charged after that. You can also ask for that last payment to be refunded if it is less than 30 days old.

4. After 30 days

After 30 days, we look at each request case by case, in particular when the service was interrupted. A duplicate charge, a wrong amount or a payment taken after a cancellation is always refunded, whenever you ask. These rules come on top of the rights the applicable law gives you.

5. Questions

Email us at contact@aiactivesupport.com. See also our terms of service.