About
Customer service for online stores, by AI and people together.
AI Active Support runs customer service for e-commerce brands. The AI answers routine questions from your store data and policies; trained agents handle refunds, complaints and anything that needs judgement, within the limits you set. We work for brands worldwide, in French and English first.
How we work
Every conversation arrives in one inbox with the customer’s order. The AI drafts a reply with its sources; it answers alone only the topics you allow, and never moves money. Our agents take over everything else, and a team lead reviews a sample of replies every week.
What we will not do
No invented numbers on this site: no logos, ratings or results we cannot show. Prices are the ones you pay, per resolved conversation, without a setup fee.
Key facts
Last updated
- What we do
- Outsourced customer service for e-commerce brands: AI answers routine questions from your store data and policies; trained agents handle refunds, complaints and anything that needs a person.
- Who it is for
- Online stores, Shopify first, that answer customers by chat and email.
- Where
- Worldwide, in French and English first (France, Belgium, Switzerland, Canada, the United Kingdom and the United States).
- Languages
- French, English, Spanish, Arabic
- Channels
- Website chat and email, connected natively; other channels logged by agents in the same inbox.
- AI Support
- From €49 a month excl. VAT, 50 AI resolutions included; escalations go to your own team.
- AI + Human Support
- From €349 a month excl. VAT, 150 conversations included; our trained agents handle escalations.
- What the AI does
- Answers routine questions (order status, delivery, policies) with its sources, and drafts the rest for a person.
- What the AI never does alone
- Refunds, cancellations, address changes, damaged or missing items, payment issues and complaints: 12 topics always go to a person.
- Contract
- No setup fee · month to month, 30 days’ notice · live in about 5 business days
- Data
- GDPR: data processing agreement available; database hosted in the EU (Supabase (AWS eu-west-1, Ireland)).
- Phone
- AI phone support is in early access only.
Book a free demo
Let’s look at your real tickets.
In 30 minutes we go through a sample of your conversations, show which ones the AI could answer and which need a person, and give you a price.